Last updated: 14 February 2026

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Brides of Central Coast agrees to provide you with the Goods on the following terms and conditions:

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These Terms and Conditions govern the sale of bridal dresses and related products by Brides of Central Coast (“we”, “us”, “our”). By purchasing from us online or in our studio, you agree to these Terms and Conditions.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that may be available to you under the Australian Consumer Law (ACL).

 

1. Definitions

For the purpose of these Terms and Conditions:

The Australian Consumer Law (ACL) refers to Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Consumer Guarantees refers to the statutory rights and protections available to consumers under the ACL.

Customer, Client, Bride, or You refers to the individual purchasing goods from Brides of Central Coast.

Goods refers to bridal dresses, veils, overskirts, accessories and other related products sold by Brides of Central Coast.

An Off-the-Rack Dress refers to a dress purchased directly from the existing stock available in the studio.

A Made-to-Order Dress refers to a dress that is ordered from a designer or manufacturer specifically for a customer.

 

2. Acceptance of Terms

By booking an appointment, placing an order, or purchasing any product from Brides of Central Coast, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

Brides of Central Coast reserves the right to update or amend these Terms and Conditions from time to time. The most current version will always be available on our website.

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3. Product Information and Images

Brides of Central Coast makes every reasonable effort to ensure that product descriptions, images and information are accurate.

However, customers acknowledge that colours, textures and details of dresses may appear different due to lighting, photography and screen display settings.

Some images displayed on our website or marketing materials may include AI-generated models or visual representations used for illustrative purposes. These images are intended to show the design of the dress and may not perfectly represent how the dress will look or fit on an individual person.

Customers are strongly encouraged to view dresses in person, where possible, prior to purchase in order to assess the quality, workmanship, and details of the dress and to ensure that the product meets their expectations. The Seller shall not be liable where a Customer changes their mind after receiving the product, decides that they no longer like the item, or determines that the product does not meet their personal preferences, provided the product is not faulty and complies with the description provided at the time of sale.

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4. Pricing

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

Prices are subject to change without prior notice up until the time of purchase. The prices displayed on our website are the most current and accurate prices and will override any prices advertised on other platforms, advertisements, or third-party listings. Once payment has been successfully processed, the purchase price will be deemed accepted and confirmed.

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5. Off-the-Rack Purchases

Off-the-rack dresses and accessories are sold in their current condition and size and considered final sale.

Customers acknowledge that sample dresses may have been tried on during previous fittings and may show minor signs of wear. Some dresses may require dry cleaning prior to the wedding day.    These factors are reflected in the pricing of off-the-rack dresses.

By purchasing a sample dress off the rack, the Customer confirms that they accept the dress in its current condition. Customers are strongly encouraged to inspect the dress in person prior to purchase to assess its condition, quality, and any potential imperfections. The Seller shall not be held liable if the Customer is dissatisfied with the condition of the dress upon receipt where the Customer has chosen to purchase without viewing the item in person.

Once purchased, off-the-rack dresses cannot be returned, refunded or exchanged for change of mind, change in personal preference regarding the item, the item being available at a lower price elsewhere, selection of an incorrect size, style, or colour or a decision that the customer no longer wishes to proceed with the product. except where required under the Australian Consumer Law.

Alterations are almost always required for bridal dresses to achieve a proper fit. All alteration services and associated costs are the sole responsibility of the Customer and are not included in the purchase price of the dress unless expressly stated otherwise.

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6. Made-to-Order Dresses

Made-to-order dresses are ordered specifically from designers or manufacturers based on the customer’s selected size or measurements.

Once an order has been placed with a designer or manufacturer, it cannot be cancelled.

Deposits paid for made-to-order dresses are non-refundable.

Production timeframes provided by designers are estimates only.

Made-to-order dresses cannot be returned, exchanged or refunded for change of mind or if you have ordered the incorrect size.

Refer to Clause 19: Returns, Refunds and Exchanges.

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7. Production Timeframes and Delivery

Production timeframes for ordered goods will commence only once Brides of Central Coast has received the required deposit, the Customer’s measurements, and final confirmation of the order details.

Estimated production timeframes are as follows:

• Wedding dresses: approximately 16–20 weeks

• Other items: approximately 6–12 weeks

These timeframes are estimates only and may vary depending on the designer or manufacturer.

Production will not be undertaken during public holidays, Christmas and Easter closures, or other holiday periods observed by the designer or manufacturer. Customers must take these holiday periods into account when placing an order.

It is the Customer’s responsibility to ensure that sufficient time is allowed before the wedding date or event for production, delivery, and any alterations that may be required. Brides of Central Coast will not be responsible where a Customer places an order without allowing adequate time for these processes.

All delivery and production timeframes provided are estimates only. While every effort will be made to meet the estimated timeframe, delays may occur due to circumstances outside the control of Brides of Central Coast, including but not limited to manufacturing delays, shipping delays, or supply chain disruptions.

Nothing in this clause excludes or limits any rights the Customer may have under the Australian Consumer Law, including rights relating to goods that are not delivered within a reasonable time where no timeframe has been agreed.

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8. Liability Waiver for Last-Minute Weddings

Customers purchasing dresses close to their wedding date acknowledge the risks associated with limited timelines for production and alterations.

Brides of Central Coast cannot guarantee that dresses ordered within a short timeframe will allow sufficient time for alterations.

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9. Measurements and Sizing

Our dresses are available to order in standard sizes only, not made to measure. Bridal sizing differs from everyday clothing sizes and between brands.

Customers acknowledge that they are responsible for ensuring that accurate measurements are provided when ordering a dress.

While Brides of Central Coast may provide guidance on sizing, the final decision regarding size selection remains the responsibility of the customer.

Brides of Central Coast is not responsible for fit issues arising from incorrect measurements provided by the Customer or from changes in body shape after the order has been placed.  Customers are strongly encouraged to have their measurements taken by a qualified seamstress or tailor in accordance with the Measurement Guide provided by Brides of Central Coast. If a Customer’s measurements fall between sizes, it is strongly recommended that the larger size be selected.

Customers should also carefully consider bra cup sizing when selecting bustier or structured bodice styles, as the sewn-in cups may not be suitable for all cup sizes.

Please note that some puckering or movement in the fabric may occur when a dress is worn. This is not considered a fault in construction, but rather a natural characteristic of certain fabrics as they move with the body, and it may not be completely eliminated, even with alterations.

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10. Alterations

Alterations are not included in the purchase price of any dress unless expressly stated otherwise. Most bridal dresses require alterations in order to achieve a proper and tailored fit.

Brides of Central Coast does not offer alteration services. The Customer is solely responsible for arranging alterations with a professional bridal seamstress or tailor and for paying all associated alteration costs.

Brides of Central Coast accepts no responsibility for the outcome, quality, or workmanship of alterations performed by third-party seamstresses or tailors.

The extent of alterations required, and whether specific alterations are achievable, cannot be determined by Brides of Central Coast prior to the dress being assessed by a professional seamstress or tailor. Brides of Central Coast shall not be held liable if requested alterations are not possible or achievable.

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11. Weight Fluctuation Clause

Brides of Central Coast is not responsible for fit issues resulting from weight changes, pregnancy, or body shape changes that occur after a dress has been ordered or purchased.

 

Customers acknowledge that alterations may be required to achieve the desired fit. Refer to Clause 10: Alterations.

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12. Fit Disclaimer

Customers acknowledge that dresses may not fit perfectly when first tried on or delivered, and alterations are normally required.

Refer to Clause 10: Alterations.

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13. Product Quality, Variations and Viewing and Trying on Dresses

Prior to placing any order, whether online or in person, Customers are encouraged to familiarise themselves with the quality and workmanship of our dresses to ensure that it meets their expectations. The quality and craftsmanship of our dresses can be viewed in person at our studio or through images available on our website at www.bridesofcentralcoast.com.au.

Please note that due to screen resolution, lighting, and photo editing, fabric colours and details may appear slightly lighter, darker, or different in person than they appear on screens.

All dresses are produced by the same designers and manufacturers, using consistent standards of workmanship and quality materials. However, as each dress is individually made, minor variations in detailing, finish, or appearance may occur and are considered normal.

Customers are strongly encouraged not to purchase a dress that they have not first seen and/or tried on in person, as certain details may not be fully visible in photographs on our website or social media platforms.

Where a Customer chooses to purchase a dress without first viewing or trying it on in person, they do so at their own discretion and risk. Brides of Central Coast will not be responsible if the Customer is dissatisfied with the fit, appearance, or how the dress sits on their body, provided the dress is not faulty and matches the description provided at the time of sale.

For this reason, Brides of Central Coast strongly recommends that Customers inspect dresses in person wherever possible before completing a purchase.

Nothing in this clause excludes, restricts, or modifies any rights the Customer may have under the Australian Consumer Law.

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14. Design Modifications

Customers should carefully consider any requests to modify existing dress designs. Design changes may result in unforeseen complications or outcomes that differ from expectations. Brides of Central Coast does not guarantee that requested design modifications will achieve the desired result and will not be held responsible if the outcome of a custom request does not meet the Customer’s expectations or satisfaction.

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15. Fabric and Dye Variation

Minor variations in fabric texture, lace patterns, bead placement and dye colours may occur during the manufacturing process.

These variations are considered normal and are not considered defects.

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16. Material Substitution

In the event that the material specified at the time of the Invoice and/or Order becomes unavailable, the dressmaker may substitute the material with an alternative that is as close as reasonably possible in colour, shade, texture, and overall appearance.

Where a substitution is required, reasonable efforts will be made to ensure the replacement material is of comparable quality and closely matches the originally selected material. Minor variations in shade, texture, or finish may occur due to material availability.

By placing an order, the Customer acknowledges and accepts that such substitutions may be necessary. A substitution of material that is reasonably similar in quality and appearance will not, on its own, constitute grounds for cancellation or refund.

Nothing in this clause excludes, restricts, or modifies any rights the Customer may have under the Australian Consumer Law, including rights relating to goods that do not meet the consumer guarantees.

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17. Deposits and Payments

Where a deposit is required to secure an order, the deposit is non-refundable.

The remaining balance is due within four (4) weeks of Brides of Central Coast notifying the Client that their order has been completed by the designer or manufacturer. The remaining balance must be paid in full before the dress can be collected or shipped.

For off-the-rack purchases, full payment is required at the time of purchase. Dresses will not be held or reserved without immediate payment.

Failure to complete payment by the agreed due date may result in cancellation of the order and forfeiture of any deposits paid.

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18. Payment Methods

Brides of Central Coast accepts payment via the payment methods specified at the time of purchase, which may include bank transfer, credit card, debit card, and other electronic payment methods offered through our website or in-store payment facilities.

All payments must be made in Australian Dollars (AUD) unless otherwise agreed in writing. Payment will only be considered complete once funds have been received in cleared funds.

Where payments are made through third-party payment providers, the Customer agrees to comply with the terms and conditions of the relevant payment provider. Any transaction fees or charges applied by the payment provider may be the responsibility of the Customer where applicable.

Brides of Central Coast reserves the right to change accepted payment methods at any time without prior notice.

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19. Unpaid Balance Cancellation

If the remaining balance for a dress is not paid by the agreed due date, Brides of Central Coast reserves the right to cancel the order and retain any deposits already paid.

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20. Payment Disputes and Chargebacks

By completing a purchase with Brides of Central Coast, the customer agrees to contact Brides of Central Coast directly to attempt to resolve any concerns or disputes regarding the purchase before initiating a payment dispute or chargeback through their bank or payment provider.

Customers acknowledge that initiating a chargeback or payment dispute does not override or invalidate the Terms and Conditions of Sale agreed to at the time of purchase.

Where a chargeback or payment dispute is initiated for a transaction that is not in breach of the Australian Consumer Law or these Terms and Conditions, Brides of Central Coast reserves the right to provide relevant documentation to the payment provider or financial institution, including copies of these Terms and Conditions, purchase agreements, and any signed acknowledgements confirming acceptance of the sale terms.

Where a chargeback is found to be invalid or unjustified, Brides of Central Coast reserves the right to recover any associated administrative fees, chargeback costs, or collection costs incurred as a result of the dispute, to the extent permitted by law.

Nothing in this clause limits the rights of the customer to pursue remedies available under the Australian Consumer Law.

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21. Restocking Fee

Where Brides of Central Coast agrees, at its sole discretion, to accept the return of a product for an exchange or store credit (including but not limited to situations where a return is permitted outside of the Customer’s rights under the Australian Consumer Law), a restocking fee may apply.

The restocking fee will be 25% of the original purchase price and will be deducted from any store credit, exchange value, or refund provided.

Restocking fees are applied to cover administrative, handling, inspection, cleaning, and repackaging costs associated with returning the item to saleable condition.

The restocking fee will not apply where a return is required due to a major failure under the Australian Consumer Law.

 

22. Shipping and Delivery

Shipping costs and estimated delivery times are as follows:

Delivery within Australia is a flat rate of $55, with an estimated delivery timeframe of 3–7 working days from the date of dispatch, depending on the Customer’s location.

International shipping is available at a flat rate of $150, with an estimated delivery timeframe of 15–20 working days from the date of dispatch.

Insurance for the value of the dress and/or accessories is included in the above delivery fees. However, any additional charges associated with international deliveries, including but not limited to taxes, customs duties, import fees, or other government charges, are the sole responsibility of the Customer.

Delivery timeframes are estimates only and may vary due to factors outside of our control, including courier delays, customs processing, or other unforeseen circumstances.

Risk in the goods transfers to the Customer once the dress has been dispatched, meaning when the parcel has been handed over to the shipping provider for delivery.

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23. Returns Shipping and Risk

Where a return has been approved by Brides of Central Coast, the Customer is responsible for all return shipping costs. All items must be returned to our studio at the Customer’s expense.

The Customer remains responsible for the goods and assumes all risk of loss or damage until the items have been safely returned and delivered to Brides of Central Coast. Proof of delivery to our studio must be provided.

Customers are strongly encouraged to obtain shipping insurance for the full value of the returned goods, as Brides of Central Coast will not be liable for items that are lost, damaged, or delayed during return transit.

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24. Collection and Storage of Dresses

Customers will be notified when their dress is ready for collection from our studio. Dresses must be collected within twenty (20) days of notification, unless otherwise agreed in writing.

Due to limited studio space, Brides of Central Coast cannot store dresses indefinitely. If a dress is not collected within twenty (20) days of notification, additional storage fees of $5 per day will apply.  

Please note that our insurance coverage for stored dresses applies for a maximum period of twenty (20) days from the date of notification that the dress is ready for collection. Brides of Central Coast will not be liable for any loss, damage, or deterioration of the dress occurring after this twenty (20) day period.

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25. Abandoned Dress Policy

If a dress remains uncollected for more than thirty (30) days after notification, the dress may be considered abandoned.

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26. Make-up and Fake Tan Policy

To protect the dresses, Customers attending appointments must avoid wearing or applying products that may transfer onto the garments, including but not limited to makeup, lipstick, fake tan, deodorant, perfume, and lotions.

Customers and accompanying guests may be required to wear gloves when handling dresses.

Where a dress is stained, marked, or damaged during an appointment as a result of non-compliance with this clause, the Customer may be held responsible for the cost of professional cleaning or repair.

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27. Returns, Refunds and Exchanges

Due to the nature of bridal products, Brides of Central Coast does not offer refunds, returns, or exchanges for dress purchases where the Customer:

• Changes their mind about the purchase

• Decides they no longer like the dress

• Finds the dress available at a lower price elsewhere

• Selects an incorrect size, style, or colour

• Experiences changes in weight or body shape

• Cancels or postpones their wedding or event

• Decides they no longer wish to proceed with the purchase

Deposits paid for made-to-order, custom, or specially ordered dresses are strictly non-refundable.

Customers are required to notify Brides of Central Coast within five (5) days of receiving the goods if they believe there is an issue with their order. If no communication is received within this timeframe, the goods will be deemed accepted by the Customer.

Brides of Central Coast does not offer returns or refunds on custom-made dresses, off-the-rack purchases, or dresses where design changes have been requested, except where required under the Australian Consumer Law.

Nothing in this policy excludes or limits the rights of Customers under the Australian Consumer Law, which may entitle Customers to a repair, replacement, or refund where goods have a major fault, are significantly different from the description, are not fit for their intended purpose, or do not meet the consumer guarantees.

Where Brides of Central Coast agrees in writing, at its sole discretion, to accept a return outside of the Customer’s rights under Australian Consumer Law, the following conditions will apply:

• A restocking fee of 50% of the original purchase price will apply to cover handling, inspection, administration, and the costs associated with returning the item to saleable condition.

• The restocking fee represents a genuine pre-estimate of the costs incurred by Brides of Central Coast as a result of the return.

• Any approved refund will apply to the purchase price of the goods only and will exclude shipping costs, import charges, handling fees, and delivery charges.

Refunds or returns will not be accepted where a Customer has paid a holding deposit or deposit for in-stock dresses.

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28. Retention of Title

Title and ownership of the Goods shall remain with Brides of Central Coast until the full Purchase Price has been received in cleared funds. The Customer acknowledges that the Goods remain the property of Brides of Central Coast until payment has been made in full. Brides of Central Coast reserves the right to withhold delivery, collection, or release of the Goods until the full Purchase Price has been paid.

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29. Consumer Guarantees and Limitation of Liability

Except as expressly stated in these Terms and Conditions or on the relevant Invoice, Brides of Central Coast does not provide any additional warranties or representations in relation to the Goods.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies available to Customers under the Australian Consumer Law (ACL) contained in the Competition and Consumer Act 2010 (Cth), which cannot be excluded by law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, Brides of Central Coast will not be liable for any indirect, consequential, or incidental loss, including but not limited to loss of profit, loss of opportunity, or other economic loss arising from the purchase or use of the Goods.

Brides of Central Coast undertakes quality control checks on key elements of the Goods, including but not limited to fabrics, beading, zippers, straps, trains, and closures.

Where a minor defect is identified that does not amount to a major failure under the Australian Consumer Law, Brides of Central Coast may, at its discretion, offer a contribution of up to $35 toward the cost of having the issue repaired by a professional seamstress, tailor, or dry cleaner. Any additional costs beyond this amount will be the responsibility of the Customer.

Nothing in this clause prevents the Customer from exercising any rights they may have under the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot lawfully be excluded or limited.

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30. Privacy Policy

Brides of Central Coast respects the privacy of its customers.

Personal information collected when booking appointments or placing orders may be used to process purchases, communicate with customers and manage appointments.

Personal information will not be sold to or shared with third parties and will be handled in accordance with Australian privacy laws.

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31. Force Majeure

Brides of Central Coast shall not be liable for failure to perform its obligations where such failure results directly or indirectly from circumstances beyond its reasonable control.

These circumstances may include acts of God, acts of the customer, civil or military authority, wage or price controls, fires, war, riots, transportation delays, shortages of raw materials, labour or supplies, or other events beyond reasonable control.

Where certain quantities of goods are affected by such circumstances and others are not, the affected quantities may be cancelled without liability while the remainder of the agreement continues.

During any shortage of supply caused by such events, Brides of Central Coast may allocate available materials or products among customers in a manner considered fair and reasonable.

In no event shall Brides of Central Coast be liable for special or consequential damages arising from delays caused by such circumstances.

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32. Indemnity

To the extent permitted by law, the Customer acknowledges that they do not rely solely on the skill or judgment of Brides of Central Coast or the dressmaker in selecting suitable goods, materials, or design features.

The Customer agrees to indemnify and hold harmless Brides of Central Coast, including its owners, employees, successors, and assigns, from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with the Customer’s use, handling, alteration, or modification of the Goods after delivery.

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33. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of New South Wales.

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34. Entire Agreement

These Terms and Conditions constitute the entire agreement between Brides of Central Coast and the customer in relation to the purchase of dresses and related goods.

They supersede all prior discussions, representations, agreements or understandings, whether written or verbal.

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35. General

Any failure or delay by Brides of Central Coast to enforce any provision of these Terms and Conditions will not constitute a waiver of that provision or of any rights arising from any breach of these Terms and Conditions.

These Terms and Conditions, together with any applicable Invoice or written agreement, constitute the entire agreement between the Customer and Brides of Central Coast in relation to the supply of the Goods and supersede any prior discussions, arrangements, representations, or agreements relating to the same subject matter, unless otherwise agreed in writing.

If any inconsistency arises between these Terms and Conditions and information contained on the Brides of Central Coast website or other promotional materials, these Terms and Conditions will prevail to the extent of the inconsistency.

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia, and the parties submit to the jurisdiction of the courts of New South Wales.